Please read the following terms and conditions before using this web site. By purchasing items through Portwine.com you agree to the conditions detailed here. If you do not agree to these terms and conditions please do not use this site.


Our Guarantee

If you are not satisfied for any reason, please e-mail us. Be sure to include as much detail as possible, including your order information, product/number/code and date of order.


Alcoholic Beverages

We make no representation as to the legal rights of anyone to ship or import alcoholic beverages. The buyer is solely responsible for shipment of alcoholic beverages to the specified destination. Alcoholic beverages may only be sold or shipped to customers over the legal minimum age requirement of their country.

By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver the order to you and you are confirming that you are legally old enough to buy alcoholic beverages and that you accept the terms and conditions regarding the use of this web site.


Return Policy

If you purchased your product at PortWine.com and the product is not satisfactory you must report it to us by e-mail within 3 days of receipt. Please advise whether you wish to receive a refund or a replacement.

To return an item via parcel post for refund or replacement:

1. Retrieve the packing list that came with your order.
2. Send an e-mail to us with your order ID and the reason for your dissatisfaction to thestore@portwine.com; please include as much information as possible such as the nature of any defect or damage and your order ID.
3. Pack and seal your return in the original package and include a copy of the e-mail you sent to us.
4. You may use a registered courier of your choice. We recommend the use of an insured parcel service.
5. All returns will be refunded to your original purchase credit card except for shipping costs. Replacements will be sent at no extra charge.

Our selection of products is significant but not unlimited. If an item is no longer available you will be notified via e-mail advising if and when the product will be available. We will refund your credit card if the product becomes unavailable or sold out. Limited quantity products eill be sold on a 'first come, first serve' basis


Shipping

We will ship your purchase to anywhere a common carrier delivers. We will arrange delivery to your home or office but you will be responsible for any taxes that may occur due to legislation pertinent to your country. The delivery and packaging costs will be charged to your credit card.

All goods should be examined and signed for on delivery and any discrepancy noted on the delivery slip. Any claims for damage or loss of goods in transit must also be notified to our company via e-mail within 3 days of delivery. See \Return Policy.
To e-mail us click here. Please include as much information as possible such as the nature of any defect or damage or the name of any missing items and your order ID.

What is the cost of shipping?

To find out about the cost of shipping:

1. Add your items to your shoppin g basket. (Note: you are not obligated to purchase these products)
2. When you view your shopping basket / kart, you will the cost of shipping the items to your address.

All our items are shipped directly from Portugal via the Portuguese Post Office "Correio Azul - International" a special priority package delivery program. You can expect to receive your order within 2 to 4 weeks, during normal circumstances.


Taxes and Duties

We will arrange delivery to your destination of choi ce but you will be responsible for any excise duties, sales tax, etc. that may apply to your country. Please note that any goods returned to us for a refund due to excise duty or VAT being charged will incur a $10.00 handling charge.


Privacy Policy

We take all necessary precautions to safeguard your information whether it is stored electronically or in paper format. In all cases, information is retained in secure facilities, protected from unauthorized access, and kept only as long as is reasonably required. For example, our electronic files are backed up for redundancy, password protected, and accessible only by authorized employees on a need-to-know basis.

Personal information

Personal information is information about an identifiable individual. It includes information about your purchases and use of this web site.

Collecting information helps us serve you better

When you register on this site, we need you to provide your name, address, date of birth, mailing address, day phone, as well as create a username and password. This information is collected for the following purposes:

• To establish and maintain responsible commercial relations with you and provide you with ongoing service;
• To understand your needs and eligibility for products and services;
• To recommend particular products to meet your needs;
• To develop, enhance, market, or provide products and services;
• To manage and develop our business operations, including personnel and employment matters; and
• To meet legal and regulatory requirements.

We may also use the information we collect during the registration process to occasionally notify you about important functionality changes to the Web site, new PortWine.com services and special offers we think you will find valuable. If you would rather not receive this information or would like to opt-out of any other information request or distribution, simply reply to any PortWine.com e-mail sent to you and type UNSUBSCRIBE as the subject of your reply.

Your personal information will not be used for any other purpose without y our consent.


Use of Cookies

During user interaction with our web site, we may use a browser feature called a ?cookie' to collect information anonymously and track user patterns on our web site.

What is a Cookie?

A cookie contains specific values recorded as text and gets entered into your browser's cache. These values are set by the web site. If the lifetime of this value is set to be longer than the time a customer spends at that web site, then this text is saved on a customer's computer as a file for future reference.

Why does PortWine.com use Cookies?

The PortWine.com Store uses cookies to collect temporary information during a customer's visit. This information is used to track the items that they have selected to purchase and holds that information while they are browsing other items. Once it is time for checkout, some of this collected information will be called from the cookie to finalize a customers ordering process.

Cookies also tell us which pages of our web site are visited and by how many people. This information helps us enhance our site for the be nefit of visitors.

Are Cookies Dangerous to My Computer?

No. A cookie is a simple piece of text. It is not a program or a plug-in. It cannot be used as a virus, and it cannot access your hard drive. A browser (not a program) can save cookie values to your hard disk if it needs to, but that is the limit of the effect on a customer's computer system.

Where Can I Get More Information?

If you require more in formation on cookies and how to enable them on your browser please visit Cookie Central http://www.cookiecentral.com


Frequently Asked Questions - FAQ

• Is there a membership fee for the Port Wine Club?
• Why can't I Register or Sign-in to be eligible for a discount?
• Is it safe to use my credit card Online?
• When will you charge my credit card?
• How will my name or personal information be used?
• Do I have to order online?
• How can I save some money?
• Can I cancel or modify an order after it has been submitted?
• What if I'm not home when my order is delivered?
• Where can you ship?
• How can a Product be returned?
• How do I contact PortWine.com?
• What are PortWine.com's hours of business?
• What if I call Customer Service after business hours and nobody answers the phone?



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Is there a membership fee?


We now have only one type of membership for the new Port Wine Club : International Membership

Members are on the mailing list to receive information on Port Wine Club events and offerings. In addition members receive:

• Discounts at Port Wine Club dinners and wine events happening in and around Toronto, Canada and other gatherings.
• Invitation to participate in all Port Wine Club Tours around the world.
• Special discount prices on some products at 'The Store'
• Access to the Port Wine Forum soon to be launched in this site.
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Why can't I Register or Sign-in to be eligible for a discount?


Make sure that you use the correct discount code during the time frame of its validity. This information is sent to you as a member of PortWine.com.

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Is it safe to use my credit card Online?


Yes. PortWine.com now uses the services of 'PayPal'. PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making p ayments possible across different locations, currencies, and languages. PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site. Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.

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When will you charge my credit card?


Your credit card will be charged by PayPal when your order is placed.

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How will my name or personal information be used?


Respecting and protecting your privacy is very important to us. Any personal information you submit to us by creating a profile or an account will never be sold or shared with any other stores, companies, or visitors. See our PRIVACY POLICY section for more details.

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Do I have to order online?

Yes. We do not accept orders over the phone or e-mails.

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How can I save some money?

Becoming a member of the Port Wine Club entitles you to purchase products on sale at the lower membership prices whenever they are available in the store.

Can I cancel or modify an order after it has been submitted??

Just contact PayPal and follow their cancellation policy. Also contact us immediately to cancell yor order.

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What if I'm not home when my order is delivered?

We encourage customers to give the address where there will be the best chance in delivering the order successfully. If the receiver is not present when the order is delivered a note will be left indicating where it can be picked up.

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Where can you ship?

We will ship your purchase internationally to anywhere a common carrier delivers. We will arrange delivery to the destination of choice but the receiver will be responsible for any taxes or other duties pertinent to your country.

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How can a Product be returned?

If you purchased your product at PortWine.com and the product is not satisfactory you may return your item. Please see our RETURN POLICY section for details.

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How do I contact PortWine.com?


Tel: +1 416-520-1357
General information: info@portwine.com
Information regarding your order: thestore@portwine.com.
Address:

PortWine.com Inc.
Toronto, Ontario
CANADA

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What are PortWine.com's hours of business?

Open: Mon - Fri ( 9:00 am - 6:00 pm EST ).
Closed: Sat & Sun and Canadian Statutory Holidays.

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What if I call Customer Service after business hours and nobody answers the phone?

Leave a message or send us an e-mail with your contact information and we will respond as soon as possible.

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