Our Guarantee

If you are not satisfied for any reason, please e-mail us. Be sure to include as much detail as possible, including your order information, product/number/code and date of order.

We make no representation as to the legal rights of anyone to ship or import alcoholic beverages. The buyer is solely responsible for shipment of alcoholic beverages to the specified destination. Alcoholic beverages may only be sold or shipped to customers over the legal minimum age requirement of their country.

By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver the order to you and you are confirming that you are legally old enough to buy alcoholic beverages and that you accept the terms and conditions regarding the use of this web site.

If you purchased your product at and the product is not satisfactory you must report it to us by e-mail within 24 hours of receipt. Please advise whether you wish to receive a refund or a replacement.

To return an item via parcel post for refund or replacement:

  1. • Retrieve the packing list that came with your order.
  2. • Send an e-mail to us with your order ID and the reason for your dissatisfaction to; please include as much information as possible such as the nature of any defect or damage and your order ID.
  3. • Pack and seal your return in the original package and include a copy of the e-mail you sent to us.
  4. • You should use your local post service and air mail.
  5. • All returns will be refunded to your original purchase credit card. Replacements will be sent at no extra charge.

Our selection of products is significant but not unlimited. If an item is no longer available you will be notified via e-mail advising if and when the product will be available. We will refund your credit card if the product becomes unavailable or sold out and you wish not to replace it with another product . Limited quantity products will be sold on a ’first come, first serve’ basis

Shipping cost is included in our prices. We will arrange delivery to your home or office but you will be responsible for any taxes that may occur due to legislation pertinent to your country.

All goods should be examined for on delivery and any discrepancy noted on the delivery slip. Any claims for damage or loss of goods in transit must also be notified to our company via e-mail within 48 hours of delivery. E-mail us to or click here
. Please include as much information as possible such as the nature of any defect or damage or the name of any missing items and your order ID. Please send us a picture of the damaged product as well

What is the cost of shipping?

Shipping cost is included in the price of all items.

When can I expect arrival of my order

All our items are shipped directly from Portugal via the Portuguese Post Office air mail priority package delivery program. You can expect to receive your order within 1 to 3 weeks, during normal circumstances.

Taxes and Duties

We will arrange delivery to your destination of choice but you will be responsible for any excise duties, sales tax, etc. that may apply to your country. Please note that any goods returned to us for a refund due to excise duty or VAT being charged and not paid by you will incur a $10.00 handling charge.

Frequently Asked Questions - FAQ

Is it safe to use my credit card Online?

Yes. now uses the services of ’PayPal’. PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making p ayments possible across different locations, currencies, and languages. PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People’s Voice Award for Best Financial Services Site. Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.

When will you charge my credit card?

Your credit card will be charged by PayPal when your order is placed.

How will my name or personal information be used?

Respecting and protecting your privacy is very important to us. Any personal information you submit to us by creating a profile or an account will never be sold or shared with any other stores, companies, or visitors.
Do I have to order online?

Yes. We do not accept orders over the phone or e-mails.

Can I cancel or modify an order after it has been submitted??

Orders can only be canceled withing 24 hours of being posted. Please contact PayPal and follow their cancellation policy. Also contact us immediately to cancell yor order. If your order has been shipped, it can be cancelled upon return of your purchase to us.

What if I’m not home when my order is delivered?

We encourage customers to give the address where there will be the best chance in delivering the order successfully. If the receiver is not present when the order is delivered most likely a note will be left indicating where it can be picked up.

Where can you ship?

We will ship your purchase internationally to almost anywhere in the world. Few exceptions apply. Please contact us on this matter, prior to ordering. Also please be aware you will be responsible for any taxes or other duties pertinent to your country.

Can a product be returned?

If you purchased your product at and the product is not satisfactory you may return your item. Please read OUR GUARANTEE above.
How do I contact

Contact us :

PortWine.Com Inc.
Toronto, Ontario

What are PortWine.Com’s hours of business?

Open: Mon - Fri ( 9:00 am - 6:00 pm EST ).
Closed: Sat & Sun and Canadian Statutory Holidays.